Exchange Process

STEP 1: Contact Ela Rae for a return authorization number. Please do not ship a return back without an RA #.

STEP 2: Pack your return in a padded envelope or shipping box to ensure it arrives safely.

Do NOT ship in a standard paper envelope - it will rip in transit when it is processed through the postal service machines.

If you are shipping back rings, earrings or something very fragile please pack it in a box with bubble to avoid being crushed in transit.

STEP 3: Include a copy of your packing slip or order number with the item you would like to exchange for.

STEP 4: Use a shipping method that is trackable. Purchase insurance as we are not responsible for items lost in transit.

Shipping Department 

469 Livingston Street
Norwood, NJ 07648
*DO NOT address packages as Ela Rae for theft purposes*


Once Ela Rae receives your package and inspects that the order has been returned in the same quality we will send an email with tracking for the exchange. If the piece is not in the same condition it was shipped it will be returned to the customer at their expense.


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