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Shipping

SHIPPING POLICIES

ela rae shipping may be delayed due to COVID-19. Shipments will go out 2-4 business days following your order - the studio is open Monday, Wednesday & Friday. Thank you for your support and patience in this matter.

ela rae provides complimentary  FEDEX Express 2-Day Shipping to united states residents (excluding Hawaii, Alaska, and Puerto Rico)

SIGNATURE REQUIREMENTS:

please note: all orders over $200.00 USD will be shipped with a required signature. if you wish to opt out of the required signature please make a note at checkout. please be aware that ela rae is not responsible for packages once they ship if the recipient chooses to waive the required signature.

PROCESSING TIMES:

all orders are processed and shipped Monday, Wednesday & Friday from 11 a.m. - 3 p.m.

please allow 2-4 business days for your order to be processed and shipped.

PRE-ORDERS:

orders containing a pre-order item will ship once the order is made in entirety. If you would like the order to ship as the pieces become ready please make a note at checkout or make two separate orders.

NYC MESSENGER SERVICE:

ela rae offers messenger service within manhattan (lower manhattan up to 96th Street) for a flat fee of $20 USD. Orders placed before 2:30 PM EST on business days can be dispatched the same day. Orders placed after 2:30 PM EST will be dispatched the following business day.

INTERNATIONAL SHIPPING:

ela rae offers international USPS priority mail shipping for a flat rate of $45 USD.

ela rae is not responsible for duties and taxes incurred with international deliveries.