Repair Information

STEP 1: Snap a photo of your piece in need of repair for your records.

STEP 2: Pack your piece in a padded envelope or shipping box to ensure it arrives safely.

Do NOT ship in a standard paper envelope - it will rip in transit when it is processed through the postal service machines.

If you are shipping back rings, earrings or something very fragile please pack it in a box with bubble to avoid it being crushed in transit.

STEP 3: Include a sticky note or piece of paper with your name, shipping address, phone number, and email INSIDE the package with your repair.

STEP 4: Use a shipping method that is trackable. Purchase insurance as we are not responsible for items lost in transit.

Shipping Department
Attn: Repairs
469 Livingston Street, Suite C
Norwood, NJ 07648
*DO NOT address packages as Ela Rae for theft purposes*


join our vip club