Return Process

STEP 1: Contact Ela Rae for a return authorization number. Please do not ship a return back without an RA #. Please note returns must be post marked for return within 10 days of receipt of your item.

STEP 2: Pack your return in a padded envelope or shipping box to ensure it arrives safely.

Do NOT ship in a standard paper envelope - it will rip in transit when it is processed through the postal service machines.

If you are shipping back rings, earrings or something very fragile please pack it in a box with bubble to avoid it being crushed in transit.

STEP 3: Include a copy of your packing slip or order number.

STEP 4: Use a shipping method that is trackable. Purchase insurance as we are not responsible for items lost in transit.


469 Livingston Street, Suite C
Norwood, NJ 07648 

*DO NOT address packages as Ela Rae for theft purposes*

Once Ela Rae receives your package and inspects that the order has been returned in the same quality it was sent a gift card will be issued within 2-3 business days. As noted in our return policy a $10 shipping and handling fee will be deducted from the gift card amount.


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