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Now accepting AfterPay. Pay in 4 Installments.
Now accepting AfterPay. Pay in 4 Installments.

Return Process

STEP 1: Contact Ela Rae for a return authorization number. Please do not ship a return back without an RA #.

STEP 2: Pack your return in a padded envelope or shipping box to ensure it arrives safely.

Do NOT ship in a standard paper envelope - it will rip in transit when it is processed through the postal service machines.

If you are shipping back rings, earrings or something very fragile please pack it in a box with bubble to avoid it being crushed in transit.

STEP 3: Include a copy of your packing slip or order number.

STEP 4: Use a shipping method that is trackable. Purchase insurance as we are not responsible for items lost in transit.


ELA RAE
ATTN: RA#
48 West 48th Street
Suite 1102
New York, NY 10036

Once Ela Rae receives your package and inspects that the order has been returned in the same quality it was sent a refund will be issued within 2-3 business days. As noted in our return policy a $10 shipping and handling fee will be deducted from the refund amount.

SEND ORDER # & SHIPPING TRACKING NUMBER BELOW: